Zippe’s Privacy Policy
At Zippe, we believe that "people over platforms" starts with how we handle your personal information. Your data is more than just a file—it’s a digital representation of the trust you place in us to move your community forward.
Whether you are one of our 1,780+ dedicated Drivers or a parent relying on us for a vital Home-2-School journey, protecting your personal information is a non-negotiable part of our mission to fix a broken industry. We are committed to safeguarding your privacy and protecting your personal information across our website, mobile applications, and all the services we offer.
If you need any support or have questions for us, then use the chat function on our website and we’d be happy to help!
This policy governs every interaction you have with the Zippe ecosystem. Whether you are browsing our website for information on getting around, using the Zippe Driver App to manage your runs, or booking a ride through our passenger application, your data is handled with the same high standard of care.
This applies to all our specialised services, including our Home-2-School transport and corporate accounts.
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Zippe is a limited company registered in the United Kingdom under company number 10553032. This policy applies to all websites, apps, and services operated by Zippe.
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We may collect and process the following personal data:
Identity Data: Your first and last name, and in some cases, your date of birth.
Contact Data: Email address, phone number, and mailing address.
Payment Data: Financial details (e.g., card details for payments) via third-party processors like Stripe.
Marketing Data: Your preferences for receiving communications and promotional material.
Technical Data: IP address, browser type, time zone, and device information collected via cookies and similar technologies.
Usage Data: Information about your interactions with our website, app, or services.
Transportation Data: For app users, we collect pick-up and drop-off location data and journey history.
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We use your personal data to:
Provide, improve, and personalise our services.
Enable you to use our app and book transportation.
Process payments and deliver receipts.
Ensure safety by vetting drivers and monitoring rides.
Communicate with you regarding your account or service updates.
Send promotional offers and updates (where consented).
Analyse website and app usage to improve functionality.
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Under data protection laws, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Request corrections to inaccurate data.
Erasure: Ask us to delete your personal data.
Restriction: Limit how your data is used temporarily.
Portability: Transfer your data to another provider.
Objection: Object to the processing of your data.
Automated Decisions: Know if we use technology to make decisions about you and request human review if applicable.
To exercise any of these rights, contact us at hello@zippe.co.uk.
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We use cookies and similar technologies to:
Support necessary website and app functionality.
Collect analytics on how users interact with our platforms.
Tailor advertising and improve user experience.
For app users, we may also use device location to enhance safety, optimise routes, and monitor services. Consent for these features will be requested through app permissions.
Tools we use in our cookies include:
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We use industry-standard measures to secure your data, including encryption and secure server hosting. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
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This privacy policy may be updated to reflect changes in services, legal requirements, or security protocols. Check our website periodically for updates.
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For questions or concerns regarding this policy, contact us at hello@zippe.co.uk.